At My Herbal Genius, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.myherbalgenius.com (the “Site”), or purchase our CBD products. By using our Site or services, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our Site.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Contact Information: Name, email address, phone number, and shipping/billing address when you place an order or contact us.
Payment Information: Credit card details or other payment method information processed through our secure payment gateway.
Account Information: If you create an account, we may collect your username, password, and order history.
b. Non-Personal Information
Browsing Data: IP address, browser type, operating system, referring URLs, and pages visited on our Site, collected via cookies and similar technologies.
Usage Data: Information about how you interact with our Site, such as time spent, clicks, and preferences.
c. Voluntary Information
Information you provide when you contact customer service, sign up for our newsletter, or participate in surveys or promotions.
2. How We Use Your Information
We use your information for the following purposes:
Order Fulfillment: To process and ship your orders, communicate order updates, and handle returns or refunds.
Customer Support: To respond to your inquiries or provide assistance.
Marketing: To send you promotional emails, newsletters, or special offers (you may opt out at any time).
Site Improvement: To analyze usage trends and improve our Site’s functionality and user experience.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: With trusted third parties who assist us in operating our Site, processing payments, shipping products, or providing other services (e.g., payment processors, shipping companies). These providers are contractually obligated to protect your information.
Legal Requirements: If required by law, subpoena, or government request, or to protect the rights, property, or safety of My Herbal Genius, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our Site. Cookies help us remember your preferences, track Site usage, and deliver targeted content. You can manage cookie preferences through your browser settings, though disabling cookies may affect Site functionality.
5. Data Security
We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
Marketing Communications: You may opt out of receiving promotional emails by clicking the “unsubscribe” link in any email or contacting us directly.
Access and Updates: If you have an account, you can review and update your personal information by logging in. To request access, correction, or deletion of your data, please contact us (see Section 10).
Do Not Track: Our Site does not currently respond to “Do Not Track” signals from browsers.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.
8. Children’s Privacy
Our Site and products are intended for individuals aged 21 and older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected such information, we will take steps to delete it promptly.
9. Massachusetts Residents
As a Massachusetts-based business, we comply with applicable state privacy laws. Massachusetts residents may have additional rights regarding their personal information. For questions about your rights, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Last Revised” date. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.